COVID-19 Consumers Info
Shortly after the enactment of the Coronavirus Aid, Relief, and Economic Security Act (“CARES Act”), which amended the Fair Credit Reporting Act (“FCRA”), NCTUE took steps on behalf of its member service providers to provide temporary accommodations to all of its members’ customers. These temporary accommodations ensured that increasing delinquency statuses were not reflected on NCTUE consumer reports, file disclosures, or similar products in the immediate aftermath of the COVID-19 Emergency Declaration. The temporary measure was taken to ensure that consumers had time to arrange for individual accommodations with NCTUE’s member service providers.** Beginning August 31, 2020, NCTUE will return control of accommodations to its members in compliance with the CARES Act and the FCRA. Thereafter, NCTUE consumer reports, file disclosures, or similar products will reflect the actual reporting of its members, including any accommodations, subject to a few exceptions:
- For any consumer credit obligation or account that was current as of March 13, 2020, it will continue to report as current through August 31, 2020, regardless of the status of the credit obligation or account as of August 31, 2020.
- For any consumer credit obligation or account that was delinquent before March 13, 2020, it will:
- maintain the existing delinquent status through August 31, 2020, or
- if the consumer improved the account delinquent status, the improved delinquent status will be reported up to, and including, bringing the credit obligation or account current before August 31, 2020, regardless of the status of the credit obligation or account as of August, 31, 2020.
- After August 31, 2020, NCTUE will report the current status of every consumer account, including any accrued delinquencies between March 13, 2020 to August 31, 2020, except for any consumer accounts where the consumer has an accommodation in effect as of August 31, 2020 with the NCTUE member and the consumer has satisfied all requirements of the accommodation.”
The above changes do not apply to a credit obligation or account of a consumer that has been reported as charged-off, non-pay, never pay, bankruptcy and fraud by an NCTUE Member.
We encourage you to visit NCTUE.com for many additional relevant reporting details and policies.
For any additional questions regarding NCTUE’s actions related to COVID-19, please call Alan Moore, NCTUE Executive Director, 972-518-0019.
**While the CARES Act does not require NCTUE’s members to provide accommodations to its customers, many have chose to do so.